Shipping policy
MEOW SUPPLY
SHIPPING POLICY
1. General Provisions
All shipments from Meow Supply ("the Store") are subject to the terms herein. By placing an order, the customer ("the Customer") acknowledges and agrees to be bound by these provisions. Meow Supply reserves the right to update this policy at any time without prior notice.
2. Shipping Methods and Charges
The Store ships worldwide using trusted international carriers. Free shipping is available on all orders over $70 USD, regardless of destination. Shipping charges for orders below this threshold are calculated at checkout and are non-refundable once paid, regardless of the order's outcome.
3. Delivery Timeframes
Estimated delivery timeframes are 5 to 10 business days from the date of dispatch. These timeframes are approximations and do not constitute guarantees. The Store shall not be liable for delays resulting from unforeseen circumstances, including but not limited to natural disasters, carrier delays, customs processing, or any events outside the Store's control. The Customer assumes all risks associated with the delivery process.
4. Order Tracking
Once your order has been dispatched, a tracking number will be provided via email. The Customer is responsible for monitoring their shipment using the tracking information provided. Meow Supply is not liable for shipments that have been confirmed as delivered by the carrier.
5. Risk of Loss
Upon the Store's transfer of the package to the carrier, the risk of loss or damage to the merchandise shall shift to the Customer. The Customer assumes full responsibility for any claims related to lost, stolen, or damaged items during transit. However, as part of our commitment to customer satisfaction, Meow Supply offers a 30-day money back guarantee. If your order is lost or arrives damaged, please contact us at help@meow-supply.com and we will resolve the issue promptly.
6. Address Accuracy
The Customer is responsible for providing accurate and complete shipping information at the time of purchase. Meow Supply shall not be liable for any delays, non-delivery, or additional charges arising from incorrect or incomplete addresses provided by the Customer. The Customer is strongly advised to review all shipping details prior to finalising their order.
7. Customs, Duties and Taxes
International orders may be subject to customs duties, taxes or import fees imposed by the destination country. These charges are the sole responsibility of the Customer and are not included in the order total or shipping fees. Meow Supply has no control over customs processes and cannot predict what charges may apply.
8. Return and Refund Policy
Meow Supply offers a 30-day money back guarantee on all orders. If you are not completely satisfied with your purchase, please contact us at help@meow-supply.com within 30 days of receiving your order. Return shipping costs, where applicable, shall be borne by the Customer unless the item arrived damaged or defective.
9. Indemnification
The Customer agrees to indemnify, defend and hold harmless Meow Supply, its owners, employees and affiliates from any and all claims, damages, losses or liabilities arising out of or related to the Customer's order, shipping choices, or failure to adhere to these terms.
10. Amendments
Meow Supply reserves the right to amend this Shipping Policy at any time without prior notice. Continued use of the Store constitutes acceptance of any such changes. We recommend reviewing this policy periodically.
11. Governing Law
This Shipping Policy shall be governed by and construed in accordance with applicable national laws, without regard to its conflict of law principles.
By completing a purchase from Meow Supply, the Customer affirms their understanding and acceptance of this Shipping Policy in its entirety.
Questions? Contact us at help@meow-supply.com 🐾
