Privacy

MEOW SUPPLY

PRIVACY POLICY

Last updated: March 2026

1. Introduction

Meow Supply ("we", "us", "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it. By using meow-supply.com, you agree to the collection and use of your information in accordance with this policy.

2. Information We Collect

We collect information you provide directly to us when placing an order, creating an account or contacting us. This includes your name, email address, shipping address, phone number and payment information. We also automatically collect certain technical data when you visit our Store, such as your IP address, browser type, pages visited and time spent on the site.

3. How We Use Your Information

We use the information we collect to process and fulfil your orders, send order confirmations and shipping updates, respond to your enquiries and provide customer support, send marketing communications (with your consent), improve our Store and product offerings, and comply with legal obligations. We will never sell your personal information to third parties.

4. Email Marketing

If you subscribe to our newsletter or provide your email address during checkout, you may receive promotional emails from Meow Supply. You can unsubscribe at any time by clicking the unsubscribe link in any email we send, or by contacting us directly at help@meow-supply.com. We use Klaviyo to manage our email marketing communications.

5. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our Store, analyse site traffic and personalise content. You can control cookie settings through your browser. We also use the Meta Pixel to measure the effectiveness of our advertising. By continuing to use our Store, you consent to our use of cookies as described in this policy.

6. Sharing Your Information

We may share your personal information with trusted third-party service providers who assist us in operating our Store, including Shopify (e-commerce platform), payment processors, shipping carriers, email marketing providers and advertising platforms. These parties are contractually obligated to keep your information confidential and use it only for the purposes for which it was shared.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Order information is typically retained for a minimum of 5 years for accounting and legal purposes. You may request deletion of your personal data at any time by contacting us at help@meow-supply.com.

8. Your Rights

Depending on your location, you may have the right to access, correct, update or delete your personal information. You may also have the right to object to or restrict certain processing of your data, and the right to data portability. To exercise any of these rights, please contact us at help@meow-supply.com. We will respond to your request within 30 days.

9. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure or destruction. All payment transactions are encrypted using SSL technology. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our Store is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at help@meow-supply.com and we will take steps to delete such information.

11. Third-Party Links

Our Store may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently. This Privacy Policy applies solely to information collected by meow-supply.com.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal data, please do not hesitate to contact us at help@meow-supply.com. We are committed to resolving any privacy concerns promptly and transparently.

By using meow-supply.com, you confirm that you have read, understood and agreed to this Privacy Policy in its entirety.

Contact us anytime at help@meow-supply.com 🐾